1. Purpose of the contract
www.MyTransfers.com is property of CLEVER TRYP TRANSFERS S.L. a limited company registered in Spain with VAT: B-16576134, and our address is at Doctor Barberi 10A, 07011, Palma de Mallorca, Spain.
These general conditions will regulate the contractual relationship between www.MyTransfers.com, (or “MyTransfers”) and the client (you), by virtue of which MyTransfers acts as the disclosed agent of the supplier.
For the provision of our services we work with private transport operators (or “Suppliers”) who provide professional transport services for the transfer of passengers, or who act as an agency with legal capacity to offer transport services and who are in possession of all the necessary licenses and permits according to the legislation applicable to each one of them for the realization of this activity in any country we provide our transfer booking services.
The terms and conditions applicable to the contract between you and the supplier are available by request and are set out in the booking conditions of the relevant supplier. MyTransfers acts as the disclosed agent for its suppliers thus it cannot accept any liability arising from the provision of the services.
By booking on our website, you agree that the contract for the use and provision of the service is between you and our provider (the provider of the service). If the reservation is made by an agency, or any other person acting on your behalf, it is considered to be acting as an agent of all passengers who use the service as well as yourself. You agree to be bound by these terms and conditions as well as other information contained on the website.
By making a reservation you confirm that you have read these Terms and Conditions and that you have the legal capacity to accept them on your own behalf and on behalf of all passengers using the services.
These general conditions may change without prior notice and any change will be communicated by email, our app, our website or any other means that you have provided us with this purpose.
2. The Booking Process: Payment and Contract
Bookings can be made online on our website, our mobile app or by phone. If the booking is made for two or more people, the person making the booking (“the Lead Party”) is considered to have done so on behalf of all the passengers and he or she accepts these terms and conditions on behalf of any passenger of the party. The Lead Party must be at least 18 years of age.
Full payment is required at the time of booking. On receipt of full payment, MyTransfers will process the booking and after confirmation will send to the Lead Party the transfer services details which you have booked and the booking voucher. The voucher acts as ‘ticket’ and must be presented to the supplier representative or driver.
At our discretion and on selected routes you will be able to book the services by making a low initial deposit, this initial low deposit bookings will only be available if you book 20 days minimum in advance of the date of use of the service. All deposit payments made are non-refundable once the booking has been confirmed. The outstanding balance will be automatically deducted 7 days before the service use date from the same credit/debit card you have used to pay the initial deposit, if the outstanding balance is deducted you will be liable for the full value of the booking and no refunds will be made in case of cancellation. If you cancel the booking 8 days prior the first service use date, the outstanding balance will not be deducted from your credit/debit card and the deposit will not be refunded. Bookings made with this rate can be amended and if you would like to make changes or add extras to your booking, you will be asked to pay additional associated charges when the amendments are applied.
When booking is confirmed a legally binding contract will be created between the Lead Party (and all of the passengers listed on the booking) and the supplier. No binding contract is created until full payment has been received. If you are booking via a Travel Agent no contract will be created between you and a supplier until full payment has been received from your travel agent. We cannot accept any liability in respect of any confirmed services unless full payment has been received.
In case of an unsatisfactory service complaint MyTransfers or its supplier may provide affected client with reimbursement of relevant costs incurred by client getting to destination. All supporting expense documentation will be required.
MyTransfers or its suppliers cannot be held responsible or liable for timeliness, accuracy or quality of the services due to incorrect information provided at the time you book the service. It is the Lead Party’s (or his agent) responsibility to check that all the details of the booking are correct prior to travel and inform MyTransfers if there are any errors in advance.
If any errors in the information provided by the Lead Party’s (or his agent) at the time of booking result in a change to the cost of the services, you will be liable for that cost. In the event that you fail to pay for the difference due to incorrect information provided by you, MyTransfers or our supplier reserves the right to cancel the services without any compensation or refund liability to you.
The supplier’s price quoted on our website is the final price and no extra charges will be made to you if the information you provide on the time of booking is correct.
3. Child Seats
Please ensure that you are aware of the local legislation when travelling with children. In some destinations children must use appropriate child seats. You are responsible for correctly providing all the information of the passengers at the time of booking and in case of traveling with children choose the necessary extras to adapt to the legislation of the country where you have booked the service. In some cases, child seats extras are not free and must be paid by you at the time of booking.
The Lead Party is responsible to check that the retention system is compatible with the vehicle and that it is correctly installed. MyTransfers or our suppliers will not be responsible for any incident derived from misuse, or improper installation of the retention system.
Own child seats or lifts can be used in some cases, you must inform us of this at the time the booking is made. We have to ensure that the vehicle used by the supplier is compatible with the retention system. Minibuses or coaches are used in some cases when travelling with big groups and in these vehicles, it is not possible to use child seats.
We will do everything possible to ensure that the supplier offers these extras when it has been booked. Due to lack of availability child seats may not be available. In those cases, you will be refunded the cost of the extra. If the retention systems booked are not available, children over the age of three must use a seatbelt. Children under three years of age will be able to travel without a retention system but mandatory in the rear seats of the vehicle.
4. Child Pricing
All children and babies, regardless of their age, will be taken into account to determine the capacity of the vehicle to use, and therefore must be entered in the total number of passengers at the time of booking.
5. Disabled Passengers
In some destinations, MyTransfers, through its suppliers, offers transportation services for people with disabilities or reduced mobility. In case of booking a vehicle of these characteristics you are responsible that the reserved vehicle perfectly adapts to the needs of the people traveling in it. We recommend contacting our customer service department before booking a vehicle of this kind, so they can help you choose the vehicle that best suits the needs of all passengers.
6. Amendments
Booking amendments can be made free of charge up to 24 hours before the use of the first service contained in any booking confirmed by us. Changes made less than 24 hours prior to the use by you of the first service must be made directly by sending an email from the email address which you provided at the time of booking to bookings@mytransfers.com, quoting your booking reference number, lead passenger name and the changes you require. Amendments may result in extra charges and you must pay these charges prior to any changes being made.
Amendments cannot be made changing to a different destination than that specified in your booking. Only extras, pick-up and drop-off hours can be amended.
In general, and for most services, we do not charge for amendments or changes to your booking, although we reserve the right to do so in the event the amendment increases the price of you original booking.
7. Cancellations
Cancellations must be made by you using our website, app or by sending an email to bookings@mytransfers.com. If you cancel your booking more than 24 hours prior to the date on which you use the first service confirmed in your booking you will be fully refunded.
If you cancel your booking less than 24 hours prior to the date on which you use the first service confirmed in your booking you will not be entitled to any refund.
If you have opted to make your booking by paying a deposit, and if you cancel the booking 8 days prior the first service use date, the outstanding balance will not be deducted from your credit/debit card and the deposit will not be refunded. All deposit payments made are non-refundable once the booking has been confirmed.
In the event that you do not use the services for any reason and do not cancel the booking no refunds will be provided. All refunds will be debited to the original form of payment and account which is was used at the time you made the booking.
7.1 Cancellations by us
In extraordinary cases, and if our supplier is forced to make a significant change in the conditions of service, or to cancel the service, we will make the necessary efforts to find viable alternatives to any confirmed reservation that we must cancel. If we are finally forced to cancel your reservation, you will be refunded the full amount of the reservation and this refund will cover all obligations towards the customer arising from such cancellation.
8. Vehicles booked
We try hard to respect our clients’ preferences about the vehicle chosen; however, the vehicle may be replaced by one of higher capacity or multiple vehicles depending on availability. If the change is a reduction in the category or size of the vehicle for which we have a cheaper rate, the price difference will be refunded.
All vehicles provided by the suppliers are fully insured for passenger and third-party claims, as required by the local law.
9. Luggage
The vehicles used for private transfers have capacity for at least 1 medium suitcase per passenger seat which should not exceed 70cm x 50cm. At the time of booking you must inform us of the luggage to be transported. It is not necessary to declare smaller luggage items such as cameras, handbags or small backpacks. The passenger will be responsible for any costs incurred in case of needing additional vehicles for the transport of undeclared luggage.
Will you include in your luggage or personal objects, objects that contravene the legislation of the country in which the service is provided (firearms, etc.) or those that may be harmful to third parties, or objects of excessive size, weight, expiration or fragility. Unless you travel with a guide dog, animals are not allowed.
The transport of luggage and other personal items is at your own risk and nor MyTransfers or our supplier will be liable for any damages or losses.
10. Services
We offer private Transfer Services.
We cannot guarantee the exact itinerary to your destination and all the information given on our website, such as and not limited to route maps, are for informative purposes only. We strive to ensure that the pick-up and drop-off hours are respected but we cannot guarantee them.
In case you don’t find the driver please call the supplier immediately. You can find the supplier’s phone number on you transfer voucher. If you organize alternative transport without communicating it to us the supplier will be released from its obligation to provide the service and no amount will be refunded.
If the driver of your private transfer cannot reach you, he will call the mobile phone number provided by you on the reservation. Please make sure you travel with that mobile phone and that it is on. If he cannot reach you at the phone number provided, we will not be able to provide the service and no refund will be made.
The unused transfers are not refundable, and the costs of an alternative transport will only be reimbursed if it has been pre-authorized by a member of our team. If you are authorized to take alternative transportation, please be sure to obtain and send us a receipt so that we can review it.
Transportation expenses related to claims that do not attach valid receipts will not be reimbursed.
The supplier will pick you up and leave you as close as possible to the directions provided. If access through a regular itinerary is closed due to weather conditions, traffic accidents, etc., the supplier will take, according to your express request, an alternative route to reach the agreed destination; in these cases, additional costs can be generated for you.
In some destinations or due to roadwork or any other circumstances you may be dropped off or picked up at a central point within reasonable walking distance from your final destination.
If the flight, ship or train arrival is more than 45 minutes late than the time confirmed in your booking, our supplier will wait for you, but cannot guarantee the service under these circumstances.
If you expect not be at the designated meeting point at the time specified at the time of booking or your flight, ship, or train has been cancelled you must contact the supplier using the contact phone number supplied on your voucher.
All transport services contracted are covered by the civil liability policy of the supplier or the company subcontracted by it.
11. Your Responsibility
Formalizing this contract, you implicitly declare that:
1. You are over 18 years of age and are in full use of your mental faculties and that you are therefore qualified to assume the legal responsibilities derived from this agreement and that you are aware of the of the services that are the subject of this contract, of the information regarding the company and the content of these General Conditions.
2. You declare that the credit or debit cards used for making the booking are owned by you and that they have sufficient funds to cover the total booking amounts.
3. You understand that you must notify us as soon as possible of any modification of the data you have provided.
4. You are responsible for providing the necessary documentation for crossing borders. We do not assume any responsibility and refuse to incur additional costs caused by the non-provision of such documents or by non-compliance with customs, police, tax or administrative regulations of the countries to which access is sought. Our voucher is not a valid document to obtain an entry visa.
5. You are responsible to check the established pick up time and make sure you arrive at the airport, station or port with enough time to check in.
The services will be provided according to the information you have provided and that has been sent to you by email. It is your responsibility to provide complete and correct directions for the collection and destination points at the time of booking. It is also part of your responsibilities to print and check the accuracy of the transfer voucher. If the information contained in the voucher is incorrect, you must contact our Customer Service team immediately for rectification.
We are not responsible for reservations that are impossible to carry out due to insufficient or erroneous information provided by you and no refunds will be made for those reservations.
In the event that MyTransfers or our supplier is forced to pay a deposit or a fine to the authorities of other countries as a consequence of the customer’s failure to comply with the laws, regulations or other requirements of the countries in which they intend to enter or exit or that they intend to cross, the client will assume full responsibility for reimbursing MyTransfers or the supplier. You hereby authorise us to charge your credit or debit card for any fine or damage incurred to the transfer vehicle (including without limitation special cleaning) or for any items that are missing from our supplier’s vehicle.
We reserve the right not to accept further reservations from a customer that has caused a major incident or incidents repeatedly.
12. Our responsibility
In the case of breach of these conditions we will be liable only for those damages or losses that are a consequence attributable to our default or our negligence, and at most for the total amount paid by you. We are not liable for damages that are not directly attributable to us or those caused by accident, force majeure or that are caused by legal or administrative requirements.
We cannot be held responsible in the event that the fulfilment of our obligations or those of the transport operator is impeded or affected directly or indirectly by or as a result of a force majeure event or of any circumstance beyond our control including, among others, cases such as extreme weather events, natural disasters, terrorism, accidents of third parties along the route of the transfer, police controls, extraordinary traffic congestion or strikes.
MyTransfers is entitled to refuse any booking made by you and we cannot guarantee to successfully allocate a supplier to every booking made with us.
Unless proved that we have breached our duty to select suppliers of transfer services using reasonable skill and care and you have incurred direct loss or damage as a result, we have no liability to you for the actual provision of the services.
We are not responsible for incidents that occur during the provision of the service, specifically illnesses, personal injuries or death, unless they are a direct consequence of our negligence.
This means that, in accordance with these conditions, we can accept liability if, for example, the passenger dies or suffers personal injury or if the transfer service is not provided as contracted or poorly provided as a result of our disability or of the inability of our employees or the inability of our transport operators to provide the transportation service you hired using reasonable knowledge and professionalism. Keep in mind that it is your responsibility to demonstrate that lack of knowledge and professionalism if you want to file a claim against the company.
13. Complaints
If the service you receive from our partner (the supplier) does not meet your expectations, you should immediately notify our Customer Service and, whenever possible, at the time the incident occurs. You should firstly contact the local supplier using the number provided in the booking confirmation and they will help you resolve any concerns. You will find their contact details detailed on the booking confirmation voucher.
Complaints in writing must be sent by email to quality@mytransfers.com at the latest 28 days after your return date.
14. Passenger conduct
By formalizing this contract, you tacitly grant the company and the supplier the right to refuse service to any passenger who, according to the driver’s criteria, is:
1. under the influence of alcohol or drugs
2. those whose conduct may be considered dangerous to the driver of the vehicle, to third parties or to themselves.
Alcoholic beverages are not allowed in the supplier’s vehicles for consumption during the trip. This prohibition also applies to narcotics.
Smoking or eating inside the vehicle is not allowed
15. Travel Insurance
It is your responsibility to ensure that the insurance cover you have purchased is suitable for your particular needs. We strongly advise you to read your insurance policy details carefully and to take them with you on your holiday.
16. Jurisdiction
These General Conditions will be governed by the current Spanish legislation. The contract agreed between you and MyTransfers will be regulated in accordance with the Spanish legislation. Disputes or claims arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Spanish courts.
If any of the stipulations contained in these conditions of use is declared illegal, void or declared inapplicable by judicial decision, the rest of the stipulations will continue in full force and effect.
17. Privacy
The Online Privacy Policy was developed to reaffirm our commitment to the information we collect from users on MyTransfers.com. This policy covers the treatment that MyTransfers.com gives data to identify a user; whether the data is collected directly on the website from other means of collection, such as customer service or phone calls. For more info please read our PRIVACY POLICY.
