HELP & INFORMATION
WORK WITH US
Luggage policy: One pice of medium size luggage and one piece of hand luggage such as a handbag or small bag permitted per passenger seat. Carry-on cases are considered to be suitcases rather than hand luggage. For example, if you have booked an 8 passenger vehicle you are allowed to bring 8 pieces of medium size luggage and 8 pieces of hand luggage.
We strongly recommend you to upgrade to a larger vehicle if you consider you travel with extra luggage.
Child seats can be added when making your reservation, during the booking process. The cost of child seats differs from one airport to another but whenever possible, these extras will be offered completely free of charge.
Booster seats are suitable for children between 15 and 36 kg (or 4-12 years old)
Baby seats are suitable for small children weighing between 9 and 18 kg (or 10 months to 4 years old).
*If you need a baby seat for a child less than 10 months old, you should travel with yours.
We monitor the arrival times of flights, trains and cruises in case of delays. Please contact us using the number or email address provided on your booking voucher to inform of any delay. Whenever possible, we and our partners will do everything possible to reschedule the transfer according to your new arrival time. If your delay exceeds 3 hours you must claim the cost of your transfer from your flight, cruise or train provider.
Waiting time
Airport Pick-up: Our driver will wait for you for 1 (one) hour after your plane has landed. If you have correctly indicated your flight number, it will be monitored and our driver will wait for you for one hour after the plane has landed. Flight changes must be communicated at least 24 hours before arrival. If your flight number is incorrect or has changed and we have not been informed, our driver will wait for one hour from the arrival time you have selected in your reservation.
At other pick-up points such as addresses, ports or train stations the waiting time of our drivers will be 15 minutes.
We cannot be held responsible for the costs incurred due to flight delays or lost travel connections as a result of bad weather conditions, the condition of the roads or any other factor beyond our control.
After collecting your luggage please proceed through the doors to the arrivals terminal or to the meeting point specified on your booking voucher. Our driver or a representative will be waiting for you with a sign showing the lead passenger’s name.
Transfers from the Airport to your destination
Our driver will be waiting for you in the arrivals hall of the airport to meet & greet you.
Transfers from your destination to the airport
Our driver will wait for you at the reception of your accommodation or outside the building.
Yes. Our service is door-to-door and the driver will pick you up and leave you as close as possible to the directions provided.
In some destinations or due to roadwork or any other circumstances you may be dropped off or picked up at a central point within reasonable walking distance from your final destination.
Yes, you should take the printed booking voucher with you or alternatively you can show it to the driver on your mobile or tablet.
In case you don’t find the driver please call the supplier immediately. You can find the supplier’s phone number on you transfer booking voucher. If you organize alternative transport without communicating it to us the supplier will be released from its obligation to provide the service and no amount will be refunded.
If the driver of your private transfer cannot reach you, he will call the mobile phone number provided by you on the reservation. Please make sure you travel with that mobile phone and that it is on. If he cannot reach you at the phone number provided, we will not be able to provide the service and no refund will be made.
In case your flight is canceled please notify the service provider using the contact telephone available on your booking voucher.
If the provider is not notified of changes or cancellations of your flight, it may result in transportation being provided according to the original details of the reservation. In this case, the provider will not be responsible, and no refunds will be given.
The private transfer services offered by MyTransfers are always door-to-door. In the reservation process you must select the city or area where your final destination is located, the exact address will be requested in the next step of the booking process. The driver will take you directly to your destination or as close as possible.
Just select the city or area where your hotel is located. The address and the name of the hotel will be required in the next step of the reservation process.
Booking amendments can be made free of charge up to 24 hours before the use of the first service contained in any booking confirmed by us. Changes made less than 24 hours prior to the use by you of the first service must be made directly by sending an email from the email address which you provided at the time of booking to bookings@mytransfers.com, quoting your booking reference number, lead passenger name and the changes you require. You can also amend a booking from MY ACCOUNT page on our website.
Amendments may result in extra charges and you must pay these charges prior to any changes being made.
Amendments cannot be made changing to a different destination than that specified in your booking. Only extras, pick-up and drop-off hours can be amended.
In general, and for most services, we do not charge for amendments or changes to your booking, although we reserve the right to do so in the event the amendment increases the price of your original booking.
Cancellations must be made by you using our website, app or by sending an email to bookings@mytransfers.com. If you cancel your booking more than 24 hours prior to the date on which you use the first service confirmed in your booking you will be fully refunded.
If you cancel your booking less than 24 hours prior to the date on which you use the first service confirmed in your booking you will not be entitled to any refund.
If you have opted to make your booking by paying a deposit, and if you cancel the booking 8 days prior the first service use date, the outstanding balance will not be deducted from your credit/debit card and the deposit will not be refunded. All deposit payments made are non-refundable once the booking has been confirmed.
In the event that you do not use the services for any reason and do not cancel the booking no refunds will be provided. All refunds will be debited to the original form of payment and account which is was used at the time you made the booking.
If you cancel your booking more than 24 hours prior to the date on which you use the first service confirmed in your booking you will be fully refunded.
If you cancel your booking less than 24 hours prior to the date on which you use the first service confirmed in your booking you will not be entitled to any refund.
In the event that you do not use the services for any reason and do not cancel the booking no refunds will be provided. All refunds will be debited to the original form of payment and account which is was used at the time you made the booking.
If you or a passenger have forgotten something in the vehicle please contact the service provider through the telephone number provided in the reservation voucher.
The costs incurred to recover the object / forgotten objects are your total responsibility.
After collecting your luggage please proceed through the doors to the arrivals terminal or to the meeting point specified on your booking voucher. Our driver or a representative will be waiting for you with a sign showing the lead passenger’s name.
Transfers from the Airport to your destination
Our driver will be waiting for you in the arrivals hall of the airport to meet & greet you.
Transfers from your destination to the airport
Our driver will wait for you at the reception of your accommodation or outside the building.
In case you don’t find the driver please call the supplier immediately. You can find the supplier’s phone number on you transfer booking voucher. If you organize alternative transport without communicating it to us the supplier will be released from its obligation to provide the service and no amount will be refunded.
If the driver of your private transfer cannot reach you, he will call the mobile phone number provided by you on the reservation. Please make sure you travel with that mobile phone and that it is on. If he cannot reach you at the phone number provided, we will not be able to provide the service and no refund will be made.
